RTMOP:
Next time I'll do a search first (I'll do one now).
Found it, thanks. Nice to see that I'm not the only one. Of course, that also likely means that none of us will get it fixed, since it's either "commercially acceptable" or "they all do that".
Like Ducky, I often try to fix things myself because a) it's a hassle going to the dealer and b) half the time they don't fix it and iii) the other half of the time, they break something else.
Since it's Friday and work is slow, here's a story for you. It's a true story. You can't make up this shit.
New BMW M2. $75K++ with a crapload of options.
Every time I use the navigation, the entire infotainment system crashes. It restarts, playing whatever song or station I was listening to 15 minutes ago, works for about 7 minutes and crashes.
So I make an appointment with the dealer. The service advisor says "there are some issues with iPhones."
I say, no, it's navigation, not bluetooth. She says, "yeah, the phone can cause issues."
I say no, I have a Samsung. That's not the problem.
"Unpair the phone and try it again."
I do that. Surprise! It's still crashing.
So I bring it in.
They say it's the phone. I say no, it's not. They can't replicate it because the tech can't be bothered to drive it for more than 7 minutes.
I bring it back, they reload the software for infotainment. Problem solved!
No, no, it's not. They didn't bother to test drive the car.
So I escalate it with BMW corporate, and after another service visit, they authorize a new infotainment system.
Problem solved. Now my USB ports don't work.
Back I go. Turns out, they forgot to plug in that harness when replacing the infotainment unit.
Then I complain about the steering. TLDR; three visits, factory engineer comes out, drives the car with me, says "oh!" and they replace the entire rack.
I'm driving home, and there's a horrendous noise that develops, and it gets worse when I turn. This is familiar from an incident that happened to me many years ago. I limp it home, carefully, and sure 'nuf, the lug bolts are loose. All of them, both front wheels. They never bothered to torque - heck, they were just hand tight!
Yes, that resulted in an angry email. Many apologies followed. I literally could have been killed.
A few days later, I notice that the active exhaust doesn't work any more. Back I go.
It seems that the tech forgot to connect the ground wire to the exhaust when he disconnected the battery. Why did he disconnect the battery to replace the rack? Because BMW. This, BTW, took two days to diagnose and fix.
And no, this is not why I bought a Cadillac. I bought the BW because it's a better driving experience. But in my 45+ years of car ownership, rarely has a service department been honest, capable and competent. Unfortunately.