Jameson's Viggen
Seasoned Member
Long exhaustive sigh.
So my hood had the famously bad QC where an edge had exposed primer UNDER the clear coat and a terrible body line gap.
I had the selling dealer do an inspection in July, they were horrified.
I dropped the car off at their body shop towards the end of July.
At the time of drop off I explained the back story to the service writer and body shop manager. I made them aware of the Expel PPF. Per their advice, I opened a case with Cadillac Customer service to get the ball rolling for reimbursement of the PPF affected (the hood and drivers fender).
I knew nothing was going to happen for a bit as they would get the OK from GM.
Then about the 3wk mark I was due to hear something. I call and the service writer I worked with is no longer there. Wonderful.
So I speak to the guy now handling my car, Anthony. He says hood is off the car and going to paint in the next day or so.
I call to check to make sure the hood was painted. He says there is an reaction when they went to sand my hood, the ceramic coating.
It then occured to me we are dealing with clueless people.
How can it be reacting with ceramic coating. There is no ceramic on the painted surface of the nose of the car. You can't apply ceramic coating under PPF.
Oh wait, they don't even know there is PPF on the hood.
Yep, no note of it on my file. I figure, this is stupid. I will call the body shop manager I had met.
Nope. She is GONE-as in, no longer works there too!
So every person I interacted with at drop off of my car is gone. There was no note of the PPF and I am shocked anyone with body shop experience couldn't decifier it had PPF within 30 seconds of looking.
When I speak to the service writer again he literally asked ME-how do you remove the PPF. Can you imagine going out for Italian, ordering chicken parm and the chef comes out to ask YOU what's in it?
I texted my dealer sales guy, he was floored. He said he could push some things and speak to upper management if I dont get a result from the new body shop manager.
I leave a message for the new body shop manager, who actually might have been the proper manager all along.
He apologized for how things were handled, no notes, about PPF. He spent 30 seconds on Youtube to know Expel removal wasn't any different than any PPF he had worked with before.
He texted me the PPF was easily/properly removed on Friday.
So a month without my car. Fun!
And when I get it back, PPF really shouldn't be put on fresh paint for 30 days. I really dont want to drive it and chance getting the front end chipped up. I am going to take this up with Cadillac. The least, the very least they can do is pay for the re-PPF'ing of the hood and fender @ $850.
On the plus side. I posted about the QC issue internally. The head of Lansing QC reached out to me. She had lots of pictures taken at the body shop then sent to her team. She said improvements are being made going forward so this doesn't happen again.
So yeah, those damn goats. ""Oh my God. They found me. I don't know how, but they found me"
So my hood had the famously bad QC where an edge had exposed primer UNDER the clear coat and a terrible body line gap.
I had the selling dealer do an inspection in July, they were horrified.
I dropped the car off at their body shop towards the end of July.
At the time of drop off I explained the back story to the service writer and body shop manager. I made them aware of the Expel PPF. Per their advice, I opened a case with Cadillac Customer service to get the ball rolling for reimbursement of the PPF affected (the hood and drivers fender).
I knew nothing was going to happen for a bit as they would get the OK from GM.
Then about the 3wk mark I was due to hear something. I call and the service writer I worked with is no longer there. Wonderful.
So I speak to the guy now handling my car, Anthony. He says hood is off the car and going to paint in the next day or so.
I call to check to make sure the hood was painted. He says there is an reaction when they went to sand my hood, the ceramic coating.
It then occured to me we are dealing with clueless people.
How can it be reacting with ceramic coating. There is no ceramic on the painted surface of the nose of the car. You can't apply ceramic coating under PPF.
Oh wait, they don't even know there is PPF on the hood.
Yep, no note of it on my file. I figure, this is stupid. I will call the body shop manager I had met.
Nope. She is GONE-as in, no longer works there too!
So every person I interacted with at drop off of my car is gone. There was no note of the PPF and I am shocked anyone with body shop experience couldn't decifier it had PPF within 30 seconds of looking.
When I speak to the service writer again he literally asked ME-how do you remove the PPF. Can you imagine going out for Italian, ordering chicken parm and the chef comes out to ask YOU what's in it?
I texted my dealer sales guy, he was floored. He said he could push some things and speak to upper management if I dont get a result from the new body shop manager.
I leave a message for the new body shop manager, who actually might have been the proper manager all along.
He apologized for how things were handled, no notes, about PPF. He spent 30 seconds on Youtube to know Expel removal wasn't any different than any PPF he had worked with before.
He texted me the PPF was easily/properly removed on Friday.
So a month without my car. Fun!
And when I get it back, PPF really shouldn't be put on fresh paint for 30 days. I really dont want to drive it and chance getting the front end chipped up. I am going to take this up with Cadillac. The least, the very least they can do is pay for the re-PPF'ing of the hood and fender @ $850.
On the plus side. I posted about the QC issue internally. The head of Lansing QC reached out to me. She had lots of pictures taken at the body shop then sent to her team. She said improvements are being made going forward so this doesn't happen again.
So yeah, those damn goats. ""Oh my God. They found me. I don't know how, but they found me"
