2023 CT5 Blackwing engine failure

[SIX 40]

Sorry to hear this. That's disappointing to say the least.

 

[beamon]

Sounds like GM ceo Mary doesn’t deserve all $29 million of annual pay

 

[MookdocOE]

Engine is on backorder and GM has stated they intend to honor warranty. Unfortunately, they are doing what they warrantied as ugly and crappy as it is?

 

[minn19]

Engine is on backorder and GM has stated they intend to honor warranty. Unfortunately, they are doing what they warrantied as ugly and crappy as it is?

They aren’t and they are in violation of most states lemon laws. You can’t tell a customer that you have zero idea when we will get an engine built/shipped to you and we aren’t even considering a buyback nor any other compensation.

No wonder the Japanese brands have taken and held the sales lead for decades in the US with the domestic brands treating their customers like this.

 

[Barstoolman1127]

I'm not licensed in TX nor do I practice Lemon Law but my understanding is that attorney fees are included in any buyback litigation. Can you get a free consult with a LL attorney?

Here in California, they are. Quickest way to get a settlement is through lemon law lawyer. Doing it by yourself through GM is a fools game. Sure it may happen from time to time but if you have a good lemon law attorney, you will get your maximum relief!

 

[Finally-a-V]

Say what you want about CA, but I understand they have VERY generous buyback laws. I think it's like 3 times with no fix. So easy, many people use it for whacky things to get out of their loans. So much so, that there's a dealer here in PHX metro that buys these buybacks from the manufacturer and resells them after they "fix" it. The Carfax's are fun to read.

 

[CT5BWenthusiast]

Here in California, they are. Quickest way to get a settlement is through lemon law lawyer. Doing it by yourself through GM is a fools game. Sure it may happen from time to time but if you have a good lemon law attorney, you will get your maximum relief!

What has kept me from hiring a lemon law attorney so far is another individual at my workplace who has not had success going that route. His Dodge truck has been at the local dealership waiting on a (backordered) transmission now for 18 months. It is under warranty and he has been making the payments this whole time. He hired a lemon law lawyer about 6 months ago and still has no resolution.

 

[minn19]

What has kept me from hiring a lemon law attorney so far is another individual at my workplace who has not had success going that route. His Dodge truck has been at the local dealership waiting on a (backordered) transmission now for 18 months. It is under warranty and he has been making the payments this whole time. He hired a lemon law layer about 6 months ago and still has no resolution.

That sounds very out of the norm, makes me curious as to what the full story is there.

You can always file a LL complaint on your own.

 

[CT5BWenthusiast]

That sounds very out of the norm, makes me curious as to what the full story is there.

You can always file a LL complaint on your own.

I agree-- either his lawyer is not very good or there is more to the story. I have been contacting the various involved state attorney general offices this morning. I purchased the vehicle in Texas, but registered it in and live in Louisiana. The Texas AG official ask whether my issue was with the dealer, the mechanic, or the manufacturer. When I told him the latter, and asked about jurisdiction, he did not believe Texas was the correct jurisdiction, and pointed me toward the Michigan AG, FTC, and NHTSA. I now am calling the Louisiana AG to see what their guidance is on this, and after that I will call the Michigan AG. Texas was the jurisdiction I filed the BBB lemon law complaint under, and jurisdiction may be the primary reason GM was bold in claiming it did not meet the requirements of the Texas statutes.

 

[Butterbean]

Sorry about your troubles. I assume you have not modified the car. It is likely that GM will stand behind the warranty and either fix the engine or give you a new one. 21,000 miles on the rear tires is incredible. I won't be able to do that.

I had a 2013 CTS-V that the rears made it to 9000 miles.

 

[MookdocOE]

They aren’t and they are in violation of most states lemon laws. You can’t tell a customer that you have zero idea when we will get an engine built/shipped to you and we aren’t even considering a buyback nor any other compensation.

No wonder the Japanese brands have taken and held the sales lead for decades in the US with the domestic brands treating their customers like this.

Your probably correct as I have no experience with lemon laws etc. I just know how the Auto mfg's work and having customer take the short end of the stick is their MO which is all mfg's including Japanese.

 

[Barstoolman1127]

What has kept me from hiring a lemon law attorney so far is another individual at my workplace who has not had success going that route. His Dodge truck has been at the local dealership waiting on a (backordered) transmission now for 18 months. It is under warranty and he has been making the payments this whole time. He hired a lemon law lawyer about 6 months ago and still has no resolution.

A good, experienced lemon law attorney is what you need. There’s no reason to delay. handling it yourself will just lead to frustration.

 

[BimmerFan]

I thought about this on Saturday and was wondering if the OP has an update for us?

I was driving the wife's 2024 X5, idling at a light when the car starting shuddering horribly and a "drivetrain malfunction" message appeared. Long story short - the car at 7500 miles - dropped a valve. A new engine has been ordered and is supposed to arrive today, car to be completed on Friday.

Obviously BMW supply chain logistics are different than Caddy, although to be fair, they make and sell a lot of these same engines (3.0 I6) on multiple models, unlike the Blackwing.

FWIW since they are "fixing it" we have no recourse, the wife is furious and wants to get rid of the car, which is too big for her anyway and she hates the tech (iDrive 8.5). We're now considering a Macan S.

I'm happy that it happened while I was driving in town, rather than at 80 MPH on a crowded highway which is her daily commute. I shudder to think what would/could have happened to her when all of a sudden she lost all steering and brake assist in the construction zone with no shoulder.

 

[CT5BWenthusiast]

Just to provide an update on the original post-- my CT5VBW has now been at the dealer 65 days and they still have not received the replacement engine. Around a week ago, as I was dialing the number for a lemon law attorney, GM called and offered a trade for a new vehicle minus a devaluation for the mileage. The representative could not provide clarity at that time regarding whether the mileage deduction was in relation to use tax or depreciation. I declined the offer and requested a buyback instead. Yesterday that same GM representative called back and offered a buyback with a mileage deduction. She again was not clear on what the mileage deduction was based on, but said exact numbers would be provided by the "buyback team" at a later date. She did say she though the deduction was a simple percentage based on the mileage the problem started at (21,716) divided by 100,000. So what I take from this is GM is wanting to discount the buyback of my 10-month-old car by 21.7%, which comes to about $24,000 when multiplied by the sales price. In no way is this acceptable to me! Once I get the official offer, if this is not negotiable, I will contact a lawyer. I am curious if such depreciation offsets are commonplace in lemon-law buy-backs.

 

[vblkwng]

I'd definitely talk to a lawyer.

 

[BimmerFan]

No, it won't be 21%, it will be something like 21,000 times a price per mile.

 

[DCV]

I would try to get a deal of a brand new one, straight up, with no devaluation.

 

[MookdocOE]

Unless, the Dealer takes the hit it probably ain't happening for this guy. Sucks! If it's a Dealer that wants a returning customer tell them to make up the other end!

 

[jbawden]

I think the idea of customer loyalty went away with the internet when consumers became obsessed with price buying. The threat of not returning as a customer is empty these days.

 

[rubberduck]

Yep, it’s Al Gore’s fault you can’t get no satisfaction.