vblkwng
Seasoned Member
On the Electric Blue CT5-V Blackwing I had some paint issues, dealer doesn't want to do anything about it, as they claim fixing it they can't do a fix. Not sure what to do next, and surprised this made it through QA.
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That's what I had stated previously. There should be a transparent process for filing a claim with corporate.surprised this made it through QA.
When you produce $100k cars on the same line that you produce $25k cars and deliver $100k cars the same way that you deliver $13.4k cars...
Look above the T in CTS, there's a huge drip bump, and around the headlight there's a ton of bumps.I can't see the issue from my phone but if there is an actual flaw (not a post production contaminant) it's on the manufacturer not the dealer to fix. Go to a high end paint shop and get their analysis and an estimate. They can describe whether it's a defect from painting process or damage to the paint (in which case it's going to be much harder to document unless you caught it on delivery )
I didn't notice it till after my detailer pointed it out. It's not a huge spot like a discolored door. Just sucks that this made it past everyone's inspection.I am 100% sure I wouldn’t of accepted that car till paint was repaired to my satisfaction. That totally sucks.
That paint robot should be demoted to applying the silicon to the windshields.Damn. Sorry to see this Eric.
The dealer, at the very least, should contact the District Sales Manager and a case should be opened so that Cadillac is aware of it and can correct the potential issue both for you, the customer, and in the paint booth.
IMHO, that is unacceptable. The paint quality issue is unacceptable and the dealer telling you, they won't do anything about it, is completely unacceptable.
Cadillac is trying to compete with BMW, Mercedes, Genesis, etc. While those brands have their paint issues too, if Cadillac wants to successfully compete, they need to do it at the factory level, AS WELL AS at the dealership level!
While dealerships are independent companies from the OEM, they are under franchise governing.
Attention Cadillac: maybe time to re-evaluate that Pinnacle program, if it even exists anymore? You wanted dealers to spritz the air in their showroom with Cadillac "pheromones", but your dealer network has a failure here...
Pfft, I wouldn't trust it to water the lawn in front of the factoryThat paint robot should be demoted to applying the silicon to the windshields.