My car got delivered to the dealer 3 days after I left for a month-long trip. Since I am traveling and couldn't come into the dealership in person, we had a couple weeks of back and forth on the price (they wanted $7,500 ADM and I convinced them this sale was going to happen at MSRP).
Got a call today from my salesman and was told that they were doing the pre-delivery inspection and the car would not go into gear. They talked to Cadillac and a new transmission is on the way and should be installed by the end of the week. They said it should have been caught earlier (I forget the exact words, but I took it to mean at the factory). Salesman was pretty nice about it and offered to place a new order for me if I didn't want this car.
I had 2 questions: Will this impact the Carfax? Was told he didn't know but would find out. Second question was, how did the car get here - they dyno these cars in the factory, and then had to get it on a trailer, a train, another trailer, to the dealer's lot, etc, how did that happen with a bad transmission? Basically I said "Thanks for being up front with me, we'll figure this out, and I am still interested in the car, but this story doesn't make any sense - how did the car get delivered if it has a factory defect in the transmission?"
Curious what others would do.
This car is Wave metallic and at '23 MSRP. If I have to reorder a '24 the price will go up (perhaps substantially?) and Wave metallic has been discontinued, so I'd need to choose another color (and it will NOT be the new metallic blue as I don't care for it).
I do ALL my own maintenance and the thought of the dealer swapping the trans is not my favorite idea. (I've done engine swaps in my driveway, etc and I am extremely meticulous and borderline OCD about these things.) Under other circumstances I would not let a dealer change the oil in my car - even if it's free.
Edit: forgot to mention it is a 6 speed
Got a call today from my salesman and was told that they were doing the pre-delivery inspection and the car would not go into gear. They talked to Cadillac and a new transmission is on the way and should be installed by the end of the week. They said it should have been caught earlier (I forget the exact words, but I took it to mean at the factory). Salesman was pretty nice about it and offered to place a new order for me if I didn't want this car.
I had 2 questions: Will this impact the Carfax? Was told he didn't know but would find out. Second question was, how did the car get here - they dyno these cars in the factory, and then had to get it on a trailer, a train, another trailer, to the dealer's lot, etc, how did that happen with a bad transmission? Basically I said "Thanks for being up front with me, we'll figure this out, and I am still interested in the car, but this story doesn't make any sense - how did the car get delivered if it has a factory defect in the transmission?"
Curious what others would do.
This car is Wave metallic and at '23 MSRP. If I have to reorder a '24 the price will go up (perhaps substantially?) and Wave metallic has been discontinued, so I'd need to choose another color (and it will NOT be the new metallic blue as I don't care for it).
I do ALL my own maintenance and the thought of the dealer swapping the trans is not my favorite idea. (I've done engine swaps in my driveway, etc and I am extremely meticulous and borderline OCD about these things.) Under other circumstances I would not let a dealer change the oil in my car - even if it's free.
Edit: forgot to mention it is a 6 speed
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