Just to be clear, I'm all about honesty, being personally accountable, and an expectation of professionalism, not so much about knee-jerk calls for sacking people that are otherwise good employees (assuming here). This is a great opportunity for the shop manager to reset expectations and standards in the shop on hold the techs accountable to these standards going forward. I could go on about parenting failures and entitlement issues with younger generations, but I can't find my New Balance sneakers or my "get off my lawn!" sign.