Is this normal Cadillac Service?

[griffmac12]

I took my car in to have a couple of small issues checked out. I had to make an appt 6-7 weeks out because they were too busy to look at these when I got oil changed in late August. That was annoying - especially because they didn't tell me they weren't going to look at them until I picked the car up. My impression was the SA just ignored my questions and didn't even put it on the ticket. Whatever.

When I dropped it off today, he said "We aren't too busy so we should be able to take a look at your car..this week. But it might be next week." I questioned what the point of my appt was if my car was going to sit on their lot for 1 week waiting. Long story short, they were completely dumbfounded when I told them that other car dealerships don't function this way and insisted there was nothing they could do to manage their service dept other than first come / first serve and if your is not at the dealership then it's not in the line.

Is this a common practice for Cadillac dealerships?

 

[1Evil55]

Find another Ringo

 

[Slick Blackwings]

That’s nonsense making appointment is getting in line!

 

[piranha971]

No that's not normal. When I took the car in, they did what I have asked them to do and to look at. And I never had to wait weeks for an appointment.

 

[rubberduck]

Unacceptable!

 

[SS_Shooter]

Yeah, that dealership is NOT good.

My dealership takes appointments (usually for 1 to 5 days out), looks at the car that day, and has it back quickly (1 day or so) unless they can't get a part.

 

[1Evil55]

Yeah, that dealership is NOT good.

My dealership takes appointments (usually for 1 to 5 days out), looks at the car that day, and has it back quickly (1 day or so) unless they can't get a part.

My expectations always. Heritage is great!

 

[VBhak]

I took my car in to have a couple of small issues checked out. I had to make an appt 6-7 weeks out because they were too busy to look at these when I got oil changed in late August. That was annoying - especially because they didn't tell me they weren't going to look at them until I picked the car up. My impression was the SA just ignored my questions and didn't even put it on the ticket. Whatever.

When I dropped it off today, he said "We aren't too busy so we should be able to take a look at your car..this week. But it might be next week." I questioned what the point of my appt was if my car was going to sit on their lot for 1 week waiting. Long story short, they were completely dumbfounded when I told them that other car dealerships don't function this way and insisted there was nothing they could do to manage their service dept other than first come / first serve and if your is not at the dealership then it's not in the line.

Is this a common practice for Cadillac dealerships?

Nope, definitely not.

This WAS happening around COVID time, but everything is back in order.

Change dealerships.

 

[griffmac12]

Sadly, the next closest dealerships are both an hour drive away (instead of 20mins) but I don't want these clowns working on my car

 

[marcmac]

Find another one, took mine in for an oil change, cel and oil consumption, gave me a loaner, diagnosed fixed and had my car back 4 days later.

 

[shbox]

Sadly, my local dealer is more like the OP describes. If you want a courtesy car, appts are a month or more out. And when you get the car there, it may not be assigned to a tech for many days. I have an appt coming up for an issue and told them I did not want the car to sit on the lot and to just make the appt for when they could assign a tech to it. They told me that only when I brought it in, could the service advisor tell me how long it would be. I don't like it, but my dealer choices are limited. Luckily, my issue not urgent.

 

[ArnoldJudasRimmer]

My local dealer is similar as well. Car gets dropped off for apt and I get the "we'll call you when we can get to it" and it might be that day or 2-4 days later. I'm going to look at other dealers next time I need to take it in, even tho they're all 40+ mins away and my local dealer is only 10 mins.

 

[rubberduck]

You don’t need to take it to a Cadillac dealer, can be any GM dealer.

 

[hawk02]

You don’t need to take it to a Cadillac dealer, can be any GM dealer.

I was going to say the same thing. I’ve had my GMC pickup serviced at a “Chevy-only” dealership with no issues at all. That’s one of the nice advantages of GM’s shared component strategy — a lot of the parts and service procedures are interchangeable across models and brands.