Dealer joyride and manual "lessons"

[ATL_Bwing]

I took my 2024 5BW manual to my local Cadillac dealer for an oil change and 7500 mile service (ignore the PGH in my sn, moved to Atlanta a year ago). I was reviewing PDR videos after a fun trip through the mountains today and stumbled upon four videos from the dealership. Two of the techs were trying to teach one of the other employees how to drive a manual using my car. Ten minutes of loops around the parking lot...stalled it out eight times. I'm shocked the professionals at a dealership would do this. This is exactly the reason I avoid cheap oil change joints and valet parking! Heading back to the dealership on Monday. What would you guys do? Advice?

 

[rubberduck]

Change the oil myself. I don’t trust them to put the right oil and amount in just for starters. The guy that’s changing your oil is a high school dropout. Avoid anyone driving my car except me.

BTW, when I first got my 5BW I stalled it out a few times. My other MT vehicle is a Jeep with a heavy clutch and the light clutch and short take up through me off. Don’t think stalling it out is a big issue. Do it all the time with my Jeep off-roading. Riding the clutch is a more common thing with new drivers and that is bad.

 

[Argent86]

Make a backup copy of that SD card

 

[rubberduck]

What’s the end game? Money, free oil change, discount, employees disciplined, a promise of no more shenanigans, personal satisfaction? Check all that apply.

 

[DCV]

Go see the manager, show him the videos. Demand compensation of some sort. They could have scored or damaged the clutch disc.

 

[Champale]

Matches and kerosene.

I would be very upset and I am not a hothead. They definitely owe you something - at least a couple of oil changes or something.

 

[rubberduck]

Go see the manager, show him the videos. Demand compensation of some sort. They could have scored or damaged the clutch disc.

If a couple jackasses screwing around in the parking lot for 10mins fucks up the clutch disk then mine is going to blow up any second now based on how I drive.

 

[jbawden]

This is such a familiar narrative around here. If you can't or wont do basic service at home, you really you need to find an independent shop that you can build a relationship with. There is absolutely zero added benefit of dealer service.

 

[nordique14]

You should definitely show the manager. He will want to know that his employees are F-ups. You should do this to reduce the chance of it happening to other customers in the future. I would not request any compensation, however a good manager will offer you something to keep your business.