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2016 Cadillac ATS-V: Service Bulletin: PIC6104B: Lower Touch Screen Functions Inoperative


Staff member
Nov 3, 2011
New Hampshire
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#PIC6104B: Lower Touch Screen Functions Inoperative - (Sep 20, 2016)

Lower Touch Screen Functions Inoperative
Models:*2013-2016 Cadillac ATS, ATS-V, SRX, XTS
2014-2016 Cadillac CTS, CTS-V, ELR
2015-2016 Cadillac Escalade
Equipped with CUE 8 Inch Touch Screen


This PI was superseded to update parts information. Please discard PIC6104A.

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*Some customers may comment that the lower center section of the display will not work when pressed (typically the favorite/preset icons). *All other areas of the touch screen work normally.

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If this concern is encountered and duplicated at the dealer, replace the ICS (Integrated Center Stack) by following the SI replacement procedure.

Note: This information only applies to the*bottom middle section of the touch screen.*

</dd></dl><dl><dt>Parts Information
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2013-2015 model years, please contact your ESC and replace the ICS for this concern.

2016 model years, please contact GMTAC for authorization prior to contacting your ESC for an exchange ICS.

Use the latest part number available from your ESC (Electronic Service Center).

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