Spring Mountain sales issues

[Kevin0311]

Tried to schedule the last time dates were released, had issues and was not able to get a spot, today more dates were released and responded within 2 minutes with a prepared email stating my info, preference and correct info and then on second line my wife's info, preference and would be paying for her to attend class. This was mine free and pay for her since we would be coming from upstate NY and would be fun for both of us to participate. Got response that a seat would be held for xx date, responded back to SM and called to ask if she meant to say seat(s) as we both wanted the class, sales associate response via email was nope just one seat and all other seats for released date now have been filled up, let her know by thurs if want to keep that 1 seat or release. WTF how hard is it to just get 2 seats in auto 5BW.
Anyone know of a supervisor in sales i can contact? The sales associate obviously did not read the second sentence of the email for the second seat, and we have been in contact several times from last set of dates until this set of dates and she was more than aware.

 

[668LT4]

Tried to schedule the last time dates were released, had issues and was not able to get a spot, today more dates were released and responded within 2 minutes with a prepared email stating my info, preference and correct info and then on second line my wife's info, preference and would be paying for her to attend class. This was mine free and pay for her since we would be coming from upstate NY and would be fun for both of us to participate. Got response that a seat would be held for xx date, responded back to SM and called to ask if she meant to say seat(s) as we both wanted the class, sales associate response via email was nope just one seat and all other seats for released date now have been filled up, let her know by thurs if want to keep that 1 seat or release. WTF how hard is it to just get 2 seats in auto 5BW.
Anyone know of a supervisor in sales i can contact? The sales associate obviously did not read the second sentence of the email for the second seat, and we have been in contact several times from last set of dates until this set of dates and she was more than aware.

The guy I sold my 2022 wanted to go to SM as the second owner and of course paid for the 2 day package. I recall him saying he had to be flexible on when he could go, as priority is always given to the original owner - singular - of a new car. I guess I would make sure whoever you are working with at SM understands you need 2 seats before they release the new dates. I have found them to be extremely accommodating when I have needed to book or change dates (but I never had a second driver, only a guest).

 

[Ty88]

Tried to schedule the last time dates were released, had issues and was not able to get a spot, today more dates were released and responded within 2 minutes with a prepared email stating my info, preference and correct info and then on second line my wife's info, preference and would be paying for her to attend class. This was mine free and pay for her since we would be coming from upstate NY and would be fun for both of us to participate. Got response that a seat would be held for xx date, responded back to SM and called to ask if she meant to say seat(s) as we both wanted the class, sales associate response via email was nope just one seat and all other seats for released date now have been filled up, let her know by thurs if want to keep that 1 seat or release. WTF how hard is it to just get 2 seats in auto 5BW.
Anyone know of a supervisor in sales i can contact? The sales associate obviously did not read the second sentence of the email for the second seat, and we have been in contact several times from last set of dates until this set of dates and she was more than aware.

Ashley has always been on top of things with me.

Ashley Saeger | Sales Associate

Spring Mountain Motor Resort and Country Club

O800) 391-6891 Ext 276 | F775) 727-6366

 

[Kevin0311]

60% of the dates released i replied would work for us, that is 4 of the 7 dates and was told there are 5 sales people filling dates. The person we have been "working" with was aware of the 2 slots needed since the last debacle on last round of dates released. I just took myself out of the 1 seat they held and will try for 2 seats again next round. I am having a hard time understanding what the rush is to fill, release dates and have one person receive all the replies and get each reply in order received email set with date then move onto the next and the other 4 can work out any other details.
I am guessing they have about 5 manual and 5 auto BW5's so that is 35 slots each transmission released and 20 slots available for the dates i replied yes to within 2 minutes were already filled. mind boggling.

 

[Le Monstre]

I finally got a spot today after unsuccessful attempts the past two releases. It looks like you have to respond within 3-5 mins of email to secure a spot.

 

[CT4-Venom]

Ashley has always been on top of things with me.

Ashley Saeger | Sales Associate

Spring Mountain Motor Resort and Country Club

O800) 391-6891 Ext 276 | F775) 727-6366

I worked with Ashley as well and she was great. Booked three spots for my trip this past January. No issues and she made the process easy.

 

[nix6speed]

Just got my CT4 a couple of weeks ago. Going on March 4th and 5th. Ask about cancellations and you'll get a sooner spot. Did same thing with my C8Z. My wife is going this time and no issues. Working with Ashley Saeger. Understand you're frustrated OP but likely a simple miscommunication that can be resolved easily. Good luck.

 

[Le Monstre]

What’s the $175 fee for guest for? They said I have to pay if my wife is staying in hotel

 

[ngoni]

That fee is for the two nights lodging as well as meals. The guest can also sit in on all classroom instruction and can take a couple sessions as passenger on the track with an instructor driving. You both also get to use most all the other amenities at Spring Mountain while you're there. You actually get quite a bit for the money.

 

[nix6speed]

What’s the $175 fee for guest for? They said I have to pay if my wife is staying in hotel

From the info email. Edit: @ngoni treed me.

• Guests / Amenities – Guest will be allowed in the classroom during all classroom sessions of the program, as well as participate in a ride-along with the instructors.

• Guest Fee – If you plan on bringing a guest, the guest fee will be $175 per person. This $175 is the total for the entire duration of the program and will cover each guest for their meals, amenities, ride-alongs, etc.

 

[Carguyshu]

fee use to be a lot less, then SM stepped their game and hired a legit chef to run the food. that is why they moved the fee up. they have a lot more than 5 of each car, but they can't use all the cars all the time in case one breaks or needs work. With the vettes they actually buy the cars. With the BW GM provides them so they are limited on how many car/seats they have for them.