Date: September 15, 2022
Subject:
N212354520 - Customer Satisfaction Program Heated Vented Seats Retrofit Due to Chip Shortage Front Seat Heater Vent Module and Programming
Models:
2022 Buick Enclave
2022-2023 Buick Encore GX
2022-2023 Cadillac CT4
2022-2023 Cadillac CT5
2022 Chevrolet Camaro
2022 Chevrolet Colorado
2022 Chevrolet Equinox
2022 Chevrolet Malibu
2022-2023 Chevrolet Trailblazer
2022 GMC Acadia
2022 GMC Canyon
2022 GMC Terrain
To: All General Motors Dealers
General Motors is pleased to announce another launch of the Heated Vented Seat retrofit process and is releasing Customer Satisfaction Program N212354520 today. The total number of U.S. vehicles involved is 198,032. Please see the attached bulletin for details.
N212354520 retrofits vehicles that require parts and programming for the front heated/ventilated seats or front-heated seats.
Due to limited initial parts availability, dealers should not order parts included in this field action for use as shelf stock. Parts should only be ordered when the dealer has confirmed and validated the customer has a scheduled appointment with the service department. Specific VINS will be required to determine the correct part to order in the Electronic Parts Catalog (EPC).
The Heated Vented Seat retrofit will be executed under six separate bulletins (N212354520 to N212354525). Please see chart below.
The remaining retrofit Customer Satisfaction Programs, beyond the Heated Vented Seats, will occur in phases over the next several months once parts become available. You will receive notification when they begin.
Customer Letter Mailing
The customer letter mailing for the first phase of N212354520 will begin on September 22, 2022.
Subject:
N212354520 - Customer Satisfaction Program Heated Vented Seats Retrofit Due to Chip Shortage Front Seat Heater Vent Module and Programming
Models:
2022 Buick Enclave
2022-2023 Buick Encore GX
2022-2023 Cadillac CT4
2022-2023 Cadillac CT5
2022 Chevrolet Camaro
2022 Chevrolet Colorado
2022 Chevrolet Equinox
2022 Chevrolet Malibu
2022-2023 Chevrolet Trailblazer
2022 GMC Acadia
2022 GMC Canyon
2022 GMC Terrain
To: All General Motors Dealers
General Motors is pleased to announce another launch of the Heated Vented Seat retrofit process and is releasing Customer Satisfaction Program N212354520 today. The total number of U.S. vehicles involved is 198,032. Please see the attached bulletin for details.
N212354520 retrofits vehicles that require parts and programming for the front heated/ventilated seats or front-heated seats.
Due to limited initial parts availability, dealers should not order parts included in this field action for use as shelf stock. Parts should only be ordered when the dealer has confirmed and validated the customer has a scheduled appointment with the service department. Specific VINS will be required to determine the correct part to order in the Electronic Parts Catalog (EPC).
The Heated Vented Seat retrofit will be executed under six separate bulletins (N212354520 to N212354525). Please see chart below.
- The six bulletins are separated by the parts and programming required by trim level and model.
- Based on parts availability, some of the six bulletins will launch in phases by model.
- Each VIN requiring a Heated Vented Seat retrofit will be included in one of the six bulletins.
- It is critical to verify the VIN in IVH to confirm the correct retrofit bulletin is followed prior to ordering parts or performing repairs.
Bulletin | Retrofit |
| N212354520 | Front Seat Heater Vent Module and Programming |
| N212354521 | Front Seat Heater Vent Module, Switches and Programming |
| N212354522 | Front Seat Heater Vent Module, Rear Seat Heater Module and Programming |
| N212354523 | Front Seat Heater Vent Module, Rear Seat Heater Module, Switches and Programming |
| N212354524 | Rear Seat Heater Module and Programming |
| N212354525 | Rear Seat Heater Module, Switches and Programming |
The remaining retrofit Customer Satisfaction Programs, beyond the Heated Vented Seats, will occur in phases over the next several months once parts become available. You will receive notification when they begin.
Customer Letter Mailing
The customer letter mailing for the first phase of N212354520 will begin on September 22, 2022.
