2013 - 2019 Cadillac ATS-V and CTS-V: Service Bulletin: #PIC6364B: Power Windows May Become Inoperative after Dead or Discharged Battery - (Jan 19, 2021)

#PIC6364B: Power Windows May Become Inoperative after Dead or Discharged Battery - (Jan 19, 2021)

Subject:  Power Windows May Become Inoperative after Dead or Discharged Battery

Brand:

Model:

Model Year:

VIN:

Engine:

Transmission:

from

to

from

to

Cadillac

ATS

2013 - 2019

All

All

All

All

Cadillac

CTS

2014 - 2019

All

All

All

All

Chevrolet

Camaro

2016 - 2021

All

All

All

All

 

Involved Region or Country

North America

Condition

Some customers may notice that the power windows have become inoperative after a discharged or dead battery condition.  

Cause

This concern may be caused by the microcontroller trim value inside the window regulator becoming locked. 
Correction

This concern may be corrected by following the steps listed below. This procedure will reset the microcontroller within the window regulator.  

  1. Make sure the vehicle's battery has a full state of charge.  
  2. Remove the following fuses for a minimum of 1 minute:
Camaro ONLY-

F17UA fuse - UBEC - 10 amp - Passenger Window Switch

F7RA fuse - RBEC - 30 amp - Passenger Window Motor / Right Rear Window Motor

F9RA fuse - RBEC - 30 amp - Driver Window Motor / Left Rear Window Motor

ATS / CTS ONLY-

F31UA fuse - UBEC - 10 amp - Passenger Window Switch

F2RA fuse - RBEC - 30 amp - Driver Window Motor / Left Rear Window Switch

F13RA fuse - RBEC - 30 amp - Passenger Window Motor / Right Rear Window Switch

3 - Complete the window relearn procedure.  

Refer to the SI document titled "Window Motor Programming - Express Function"

 

Warranty Information

For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.

Labor Operation

Description

Labor Time

2081978

Window Regulator - Microcontroller Reset

0.4 Hrs.

Version

3

Modified

05/13/2019 - Created on 

06/03/2019 - Updated Models and added warranty information.

01/19/2021-Updated Camaro to 2021 model year per Ann Briedis

Article ID: 48
Created: January 20, 2021
Last Updated: January 20, 2021

Online URL: https://www.cadillacvnet.com/knowledge-base/article/2013-2019-cadillac-ats-v-and-cts-v-service-bulletin-pic6364b-power-windows-may-become-inoperative-after-dead-or-discharged-battery-jan-19-2021-48.html